Refund Policy

Last updated: 2026-10-16

We want you to get what you paid for. This policy explains when we give money back.

1. When you get a refund

You paid, but we cannot give you the design or the Pro access you paid for (for example, a problem on our side stops the download).
You were charged twice for the same thing.
Your payment was confirmed, but the payment was not needed (for example, you paid for a design you already owned).

2. When there is no refund

After you have downloaded the design you paid for.
For a Pro month you have already used to download premium designs.
Because you changed your mind after the design was delivered.

3. How to ask

Email help@dezno.net as soon as you notice the problem. Include the email of your Dezno account, the date, the amount, and the Telebirr, CBE or eBirr transaction number.

We reply as soon as we can. An approved refund is sent back to the same Telebirr, CBE or eBirr account the payment came from.

4. Contact

Questions? Email help@dezno.net.